Technology has been constantly changing and updating over the years, and it shows no signs of stopping. Restaurants are also in the process of adopting and utilizing these technologies to increase revenue, reduce overhead costs, and maximize efficiency.
Let’s take a look at how restaurants have adapted or looking to utilize emerging technologies to their advantage.
Digitalized Point of Sale (POS) systems
As opposed to the old fashioned cash registers, more and more restaurants are now opting to use digital PoS systems. This is fast becoming one of the most common digital components of a restaurant.
Flexibility with the payment methods that can be accepted (Apple Pay, Venmo, etc.)
Gather information that allows restaurants to optimize their inventory purchasing patterns, food ordering patterns of diners, marketing strategies, etc
Increasing convenience by speeding up checkout. The ability to receive payments through your diners’ mobile phones will make the process much easier and faster
Retention of both customers and employees by having up-to-date, convenient, and enticing services. This will improve the customer experience and reduce stress for employees
Digital and Online Ordering Systems
Ever seen restaurants that feature self-ordering kiosks (McDonald's comes to mind), tablets, or digital menu screens? These are all parts of digital ordering systems that facilitate ordering, receiving, and paying for food all through the diners’ end without interacting with any employees. Taking this a bit further online ordering systems are also widely used so that people can order food from home.
Eliminate potential errors caused by humans
Upsell and cross-sell popular and demanded dishes
Improve the menu by using the information gathered from ordering patterns
Enhance the efficiency of order taking, delivering, and payments
Free WiFi facilities
This is a relatively easy way of enticing diners to visit your restaurant without that much of an investment. You can read all about it here.
There are multitudes more technological features that restaurants have adapted and planned on adapting during these times. Stay tuned to find out more!
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